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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barbara Stewart

Barbara Stewart

November 14, 2025

5  out of  5
rating by Barbara Stewart
"Steven A. Bound went above and beyond helping me out. He stayed in touched from beginning to end and that really made a difference to me."
We responded:
"Thank you very much Barbara, we appreciate the kind review. Have a great weekend. "
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Rena

November 4, 2025

1  out of  5
rating by Rena
"My experience with State Farm has been extremely disappointing. My claim has been open for nearly a year and a half, during which I’ve had three different adjusters and spoken with multiple managers. Each time, the claim gets reassigned to someone “new,” seemingly to delay payment. Save yourself the frustration and choose an insurer that actually values and supports its customers."
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Tyler Cochrac

November 3, 2025

5  out of  5
rating by Tyler Cochrac
"Kathy did a wonderful job of helping me out when I was at my lowest on a claim I was having trouble with. She pointed me in the right direction and got me squared away much faster than navigating this on my own. Thank you Kathy! Stay awesome"
We responded:
"Thank you very much, Tyler. We really appreciate the kind review. Have a great day. "
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Darlene Britford

October 28, 2025

5  out of  5
rating by Darlene Britford
"Responsive to my request immediately!"
We responded:
"Thank you very much, Darlene. Have a great day."
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Elisa McAlister

October 24, 2025

5  out of  5
rating by Elisa McAlister
"Tara is extremely helpful and beyond friendly! I normally dread these phone calls & she makes them light, easy & almost enjoyable! ;)"
We responded:
"Thank you very much Elisa, we appreciate your kind words. We are lucky to have Tara. Have a great week."
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Ling Xin

October 21, 2025

5  out of  5
rating by Ling Xin
"Aaron and Steve have been very helpful and patient with me. I was able to get a very reasonable price with relatively good coverage. I also look forward to trying out the drive safe & save feature."
We responded:
"Thank you very much Ling. We are excited to work with you. Have a great day."
Profile photo of Narayan Pokhrel

Narayan Pokhrel

October 17, 2025

5  out of  5
rating by Narayan Pokhrel
"He was very helpful for providing me rental insurance. Highly recommended"
We responded:
"Thank you very much Narayan, look forward to working with you. Have a great weekend."
Profile photo of Marissa Pacella

Marissa Pacella

October 15, 2025

5  out of  5
rating by Marissa Pacella
"I have nothing but nice things to say about this agency. Nate, Zack, and Steve were all very helpful in getting us set up with different policies at different times. And, Aaron was incredibly helpful and insightful and patient when we had more complicated insurance setup. Overall, if you want good insurance for a good price and someone that can explain it all very well, this is the place to go!"
We responded:
"Thank you very much Marissa. We truly appreciate the kind review and we appreciate you. "
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Austin Hendrickson

October 11, 2025

5  out of  5
rating by Austin Hendrickson
"Aaron’s was awesome getting me set up with my renters!"
We responded:
"Thank you very much Austin, we appreciate you as a valued client. "
Profile photo of Alexis S

Alexis S

October 11, 2025

5  out of  5
rating by Alexis S
"I had an amazing experience with Aaron. He is very helpful in explaining the coverage options and helping me understand what’s best. Highly recommend!"
We responded:
"Thank you, Alexis- we greatly appreciate the kind review. Enjoy your day. "
Profile photo of chelsea s

chelsea s

October 10, 2025

5  out of  5
rating by chelsea s
"Aaron was very helpful! Highly recommend."
We responded:
"Thank you very much, Chelsea. Have a great day. "
Profile photo of Tom Panos

Tom Panos

October 9, 2025

5  out of  5
rating by Tom Panos
"Hans is truly the best at what he does. I would highly recommend using him for all insurance needs. I have been with him for 20 years and he continues to treat you as if you are his only customer."
We responded:
"Hey Tom, I truly appreciate the kind words. Thank you. We very much value as a great client, and friend. Have a nice weekend. "
Profile photo of Lisa Scott

Lisa Scott

October 7, 2025

5  out of  5
rating by Lisa Scott
"Aaron and Steve are both very helpful and make my experiences when I call in painless. I am very happy with their expertise and care. Thank you Aaron and Steve"
We responded:
"Thank you for the 5-star review Lisa. Have a wonderful rest of the week."
Profile photo of Patrick Roland

Patrick Roland

October 7, 2025

5  out of  5
rating by Patrick Roland
"Very helpful and gave me a great quote"
We responded:
"Thank you very much, Patrick. Have a great day!"
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Nathan W

September 15, 2025

5  out of  5
rating by Nathan W
"It has been a pleasure to be a policyholder through the Hans Schell State Farm agency. When you work with Hans, it isn't just a product you are getting but great people and top quality service. The office staff are friendly and accessible--feel free to walk in at any time. And if you're having trouble with drive safe and save ask for Steve--he is a drive safe and save guru!"
We responded:
"Thank you very much, Nathan. We appreciate the kind review. Have a great week."
Profile photo of Lydia

Lydia

September 15, 2025

5  out of  5
rating by Lydia
"The best part about having insurance with Hans is the customer service! There is always somewhere there who is available to help when you need it. Steve has been a big help in the past when I've needed a question answered. I highly recommend this agency!"
We responded:
"Thank you very much Lydia, this is very kind of you. We appreciate you! Have a great week."
Profile photo of Holly Weller

Holly Weller

September 15, 2025

5  out of  5
rating by Holly Weller
"This is the first time I have bought insurance through an agent, rather than online, and it was a great experience! Not only did I save money on my home and auto, I was also able to get affordable life insurance to protect myself and my family of 6 in case something happens. Steve was so helpful when I met him in person - I highly recommend you get a quote and see what you save!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks again for the great review, Holly. "
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Ronnie Miller

September 5, 2025

5  out of  5
rating by Ronnie Miller
"Courtney was very helpful, knowledgeable and cares about your needs. What a great help."
We responded:
"We’re thankful for your feedback Ronnie! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Have a great weekend."
Profile photo of Dottie Plewes

Dottie Plewes

September 3, 2025

5  out of  5
rating by Dottie Plewes
"I love this guy thank you for all the help"
We responded:
"Thank you very much Dottie. Have a great day."
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Therese Rosedale

August 22, 2025

5  out of  5
rating by Therese Rosedale
"Excellent experience!"
We responded:
"Thank you very much Therese."
Profile photo of Patty Kitchen

Patty Kitchen

July 16, 2025

5  out of  5
rating by Patty Kitchen
"Aaron Helfer was very professional, polite and took the time to explain each individual question I had, which were quite a few. I'm looking forward in having State Farm as my new trusted insurance company. Thank you Aaron."
We responded:
"Hi Patty, thank you very much for the kind review. We very much look forward to working with you. I hope you had a nice weekend."
Profile photo of Shelly Lyons

Shelly Lyons

July 14, 2025

5  out of  5
rating by Shelly Lyons
"Aaron worked with us today. He was very informative and helpful. I would recommend State Farm for they are very helpful and explain everything."
We responded:
"Good evening, Shelly, thank you very much. We truly appreciate working with you. I hope you had a nice weekend."
Profile photo of Dana Edwards

Dana Edwards

July 1, 2025

5  out of  5
rating by Dana Edwards
"I let them know I needed a vehicle added to my policy and they were so quick! Laura helped every step of the way and made the process so simple!"
We responded:
"Thank you very much for the 5-star review Dana. Have a great day, and wonderful 4th of July weekend. "
Profile photo of MARLENE TAYLOR

MARLENE TAYLOR

June 26, 2025

5  out of  5
rating by MARLENE TAYLOR
"I've been with Hans Shell State Farm for years. They are more than 100% helpful. They are on the ball to be sure."
We responded:
"Hi Marlene, thank you very much, we truly appreciate the kind review. Thank you for allowing us to help you out, all of these years. Have a great afternoon. "
Profile photo of Karen Brugmann

Karen Brugmann

June 18, 2025

5  out of  5
rating by Karen Brugmann
"What an experience! One that I have not had for a long time! Aaron sure knows his business. He is extremely knowledgeable, personable, customer oriented, and a breath of fresh air in this otherwise messed up world. Aaron helped get me a policy that had a much lower premium and assisted with cancelling my former policy with that company. He answered all my questions in no time at all. He has become the agent that I've been looking for and I appreciate ALL his help. State Farm, you sure hire the ones that care! Thanks so much!!!"
We responded:
"Good morning, Karen. Thank you very much for the kind review. We are lucky to have Aaron on our team. We look forward to working with you. Thanks again, have a great day. "